How Your Customer Service Impacts Your Customer Retention
More than ever before, customers have a wide range of options to choose from when it comes to the products and services they purchase. This increase in choice means that …
7 Ways To Boost Customer Retention With Outstanding Customer Service
Customer service means caring for your customer’s needs throughout all customer touchpoints. There are many ways to deliver excellent customer service, but here are seven of the most effective: Customer …
5 Tips on Acquiring and Retaining Customers
In business, you should not only focus on making sales but also on how you can retain your customers after the fact. The key to building a successful business venture …
5 Customer Service Tips For Professional Services Firms
Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication …
Customer Success: Build Better Customer Relationships
Does your professional services firm invest in customer success? Studies reveal that customer-centric firms are 60% more profitable than their peers. That explains how important customer success should be to your business. …
3 Ways to Improve Customer Experience – and Help Your Business Grow
What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or …
How AI Can Help Your Business Grow
When it comes to technologies that can help one’s business, there’s nothing more prevalent than the usage of artificial intelligence (AI). Market research shows that the number of enterprises adopting AI-related technologies …
Customer Experience (CX) Lessons and Guidance
Original article posted at NanoRep by Monica Givati on November 21, 2016 In 2016, the customer experience became the focal point of marketing, acquisition, on-boarding, UX design, and many other …
ITIL Demand Management Tips for Business Strategy
This article was originally posted on Smartsheet.com by Elisabeth Thomas in October 2016 The Service Strategy Publication ITIL Service Strategy determines the types of services that should be offered by …
Customer Service – Top 25 Desired Skills
Original Column Posted on August 29, 2016 : http://fitsmallbusiness.com/customer-service-skills/ Contact Red Beach Advisors at info@redbeachadvisors.com to gain assistance with your customer support and service strategy. Are you planning to hire someone …