Improving the Bride’s Customer Experience – Vows Magazine
March 1, 2016 – “Improving the Bride’s Experience” – Vows Magazine – A Focus on Customer Experience It’s time to raise the bar for customer experiences by rethinking who your …
Customer Service Experts Reveal their Important Tips for Reducing Call Volume
Article first appeared in Nanorep Blog on May 11, 2016. Call centers are often one of the most bustling hubs of a business, serving as the central point of contact …
83 Customer Support Experts Share Tips for the ‘Age of the Customer’
Article originally appears in Nanorep Blog on June 2, 2016. Today, we’re in what many experts have dubbed the ‘Age of the Customer,’ an era in which customer centricity is …