Customer Service: How To Provide Excellent Customer Service
Original Article located at: ROI Call Center Solutions and posted on August 12, 2016 In 2009, an elderly man in Wayne, PA was snowed-in during a winter storm around the …
What is your most effective customer retention strategy for B2C brands?
We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to …
Customer Service: Ten Easy Things to Do To Deliver the Best for Clients
Article Originally appeared in Mavenlink Blog on June 27, 2016 A lot of growing businesses are focused on profit, margins, and developing a quality offering people will want. It could …
24 Experts Reveal Their Top Customer Retention Strategies
Article Originally appeared in Clutch Blog on June 8, 2016 In Customer Engagement , Customer Experience , Customer Strategy , Loyalty , Personalization , Personalized Engagement 24 Experts Reveal Their …
Improving the Bride’s Customer Experience – Vows Magazine
March 1, 2016 – “Improving the Bride’s Experience” – Vows Magazine – A Focus on Customer Experience It’s time to raise the bar for customer experiences by rethinking who your …
Customer Service Experts Reveal their Important Tips for Reducing Call Volume
Article first appeared in Nanorep Blog on May 11, 2016. Call centers are often one of the most bustling hubs of a business, serving as the central point of contact …
83 Customer Support Experts Share Tips for the ‘Age of the Customer’
Article originally appears in Nanorep Blog on June 2, 2016. Today, we’re in what many experts have dubbed the ‘Age of the Customer,’ an era in which customer centricity is …