Essential Guide to Business Process Mapping
Original Article Posted at Essential Guide to Business Process Mapping on March 17, 2017 With the range of disparate personalities and ways of thinking on your team, how do you get …
What is your most effective customer retention strategy for B2C brands?
We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to …
Customer Service Experts Reveal their Important Tips for Reducing Call Volume
Article first appeared in Nanorep Blog on May 11, 2016. Call centers are often one of the most bustling hubs of a business, serving as the central point of contact …