Newbie’s Business Process Reengineering (BPR) Guide
Originally posted on Smartsheet.com on October 27, 2016: The Factors for the Failure and Success of BPR Overall, the factors that cause BPR to fail are related to the approach being narrow …
Customer Service – Top 25 Desired Skills
Original Column Posted on August 29, 2016 : http://fitsmallbusiness.com/customer-service-skills/ Contact Red Beach Advisors at info@redbeachadvisors.com to gain assistance with your customer support and service strategy. Are you planning to hire someone …
Customer Service: How To Provide Excellent Customer Service
Original Article located at: ROI Call Center Solutions and posted on August 12, 2016 In 2009, an elderly man in Wayne, PA was snowed-in during a winter storm around the …
Customer Service: Ten Easy Things to Do To Deliver the Best for Clients
Article Originally appeared in Mavenlink Blog on June 27, 2016 A lot of growing businesses are focused on profit, margins, and developing a quality offering people will want. It could …
Customer Service Experts Reveal their Important Tips for Reducing Call Volume
Article first appeared in Nanorep Blog on May 11, 2016. Call centers are often one of the most bustling hubs of a business, serving as the central point of contact …